Management of Essential Services

I. Education Management

• Definition: The process of utilizing human and material resources to effectively and efficiently accomplish tasks of educational programs.
• Father of Education Management: Luther Gulick
• Objectives:
  • Provide a student-friendly environment.
  • Offer opportunities for teacher and student growth and development (holistic development: intellectual, physical, etc.).
  • Organize teacher training programs.
  • Create a suitable environment for student growth.
  • Increase the quality of education.
• Functions:
  • Maximize results with minimal effort.
  • Manage school programs and activities.
  • Coordinate school activities.
  • Maintain school records and finances.
  • Maintain the institution's public image.
  • Avoid conflict and stress.

II. School Management Committee (SMC)

• Established according to the RTI Act 2009.
• Structure:
  • Chairperson: Parent of a student.
  • Members: Guardians/Parents, teachers, elected local body members (urban/rural), nominee by MLA.
• Objectives:
  • Monitor school functioning.
  • Maintain school infrastructure.
  • Receive donations (e.g., from Bhamaasha).
  • Ensure proper implementation of government schemes.

III. Healthcare Management

• Definition: The process of providing health-related services to society, families, and individuals with efficiency and effectiveness. Also referred to as Hospital Management.
• Objectives:
  • Create a positive work environment for doctors and staff.
  • Provide effective and cost-efficient treatment.
  • Ensure equitable access to healthcare services.
  • Effective resource allocation for optimal patient care.
  • Enhance patient satisfaction.
  • Follow ethical guidelines in healthcare practices.
• Functions:
  • Provide high-level medical facilities.
  • Patient satisfaction.
• Structure (Government Hospitals):
  • Primary Health Care Centers (PHCs): Panchayat & village level
  • Community Health Centers (CHCs): Town, Tehsil, Municipality level
  • Sub-District Hospitals: Sub-division level
  • District Hospitals: District level

IV. Indian System of Medicine (Ayush)

• Ayush: Ayurveda, Yoga, Unani, Siddha, Homeopathy.
  • Ayurveda: Uses herbs as medicine.
  • Unani: Similar to Ayurveda, uses herbs.
  • Naturopathy: Based on the healing power of nature.
  • Homeopathy: Works on Naturopathy principles; focuses on whole-body treatment.
  • Siddha: Uses raw medicines.

V. Tourism Management

• Definition: Refers to the activity of traveling to different places, typically for leisure, recreation, or exploration.
• Purpose: Boost state identity and economic growth.
• Activities Involved:
  • Destination marketing.
  • Managing accommodations (government and private).
  • Coordinating transportation (government and private).
  • Promoting local attractions.
• Objectives:
  • Sustainability.
  • Economic growth.
  • Cultural preservation.
  • Tourist satisfaction.
• Components:
  • Destination development.
  • Marketing and promotion.
  • Visitor services.
  • Sustainability management.
  • Regulatory and policy framework.
  • Financial management.
  • Stakeholder engagement.
  • Research and monitoring.

VI. Hospitality Management

• Definition: Providing a comfortable and accommodating environment, often in the context of lodging, dining, and entertainment. Refers to overseeing and coordinating various aspects of businesses within the hospitality industry (hotels, resorts, etc.).
• Guest Cycle:
  • Pre-arrival: Booking, rate confirmation.
  • Arrival: Check-in.
  • Occupancy: Stay.
  • Departure: Check-out.
• Functions:
  • Managing operations, staff, marketing, finance, and customer service to ensure a positive guest experience and optimal business performance.
• Departments:
  • Front Office (Reception).
  • Housekeeping.
  • Food and Beverage (F&B).
  • Security.
  • Support Services (Back Office): Human Resources, Accounts, Sales.